Nothing could be further from the truth.  As Amaxx Risk Solutions states, “The truth is — SOMEONE will be communicating with your employees about workers’ comp, so let that “someone” be YOU! Plaintiff’s lawyers repeatedly tell employers that the one reason employees seek their assistance is because they cannot get answers from their employers about their benefits.”

As a case manager, I hear this all the time.  The injured worker comes to me with questions and concerns.  Most of their questions are based on bad information given to them by their co-workers.  They are fed full of misinformation and end up hiring an attorney simply because they do not know where to get adequate, prompt, and clear information about their claim.

In talking with employers, I recommend that each workers compensation contact sit down with the injured worker as soon as possible.  Provide information on what workers compensation insurance covers, who their adjuster is, how to get benefits, who to go to for questions, and how the company’s transitional duty program works (you do have one, don’t you?)

I have also found that the pamphlets that I was used to seeing from the commission are apparently no longer mailed to the injured workers.  I have not been able to confirm this, but not one of my claimants in the past six months, has reported seeing this tri-fold pamphlet outlining their rights and responsiblities.  I provide basic information for those with whom I am associated.  You should do the same.